TrustPoint Translations LLC (d/b/a Translate.One) and all of their affiliated and subsidiary entities are committed to implementing measures designed to protect the privacy of those using our services. Although Translate.One respects the privacy of Site visitors, we do collect information from and about our users. Except as set forth within this Privacy Policy and other published guidelines, we do not release personally identifiable information (as described below) about Site visitors without their permission.
Cookie Policy
We also use “cookies” — that is, small text files placed on your computer’s hard drive — to enhance website experience. A separate Cookie plugin with our additional Cookie Policies and settings will be displayed for the User to consent to its use of Cookies while on the Translate.One website.
Personally Identifiable Information for Web-Browsing Purposes:
(a) General: In certain areas of this Site, we require that you provide us with personally-identifiable information, in order to be able to use that portion or those portions of this Site. For instance, the names and contact information of persons who visit our Web sites are added to our data base so that, for example, they may be contacted in the future regarding Translate.One products, services or future opportunities. Such contact may occur by email, telephone or mail, as Translate.One deems appropriate.
(b) Lack of Translate.One Responsibility For Third Party Content On Site: Translate.One cannot and does not control the acts of the users of its Web site’s services or monitor the accuracy of postings by such users. All users should be aware that, when they disclose personally identifiable information in a bulletin board, chat room, or other forum or public area of this Site, the information might be collected, circulated, and used by others. In the event that you encounter any user who is improperly collecting or using information about you or other users, please contact us.
Why Does Translate.One Collect Personal Information through the Website?
The Personal Data collected from the website of the company and stored in the relevant database are intended to be used for the purposes mentioned above, ie for:
1. The response to requests / questions submitted through the standard communication websites (forms),
2. Processing applications for expressions of interest for a partnership or a freelance collaboration,
3. The management of the website and any form of communication.
What Legal Basis Does Translate.One Have for Processing My Information?
For the purpose (1) the legal basis of the processing is the taking of measures in the precontractual stage and the execution of the contract, the compliance with a legal obligation, the fulfillment of the purposes of the legal interests of the company depending on the nature of the request / question submitted.
For the purpose under (2) the legal basis of the processing is the taking of measures in the precontractual stage and the execution of the contract.
For the purpose of (3) the legal basis of the processing is the fulfillment of the legal interests of Translate.One as the Controller consisting in the smooth operation of his website and in that respect in the perfection of its online presence participates (or is reasonably believed so) in any illegal activity, even without a subpoena, warrant, or other court order, and to disclose such information in response to court and governmental orders, civil subpoenas, Electronic Discovery requests, and as otherwise required by law.
Other Collection Purposes
Through the legal basis of fulfilling a contractual obligation, Translate.One may use translation management software and/or client management software to store personal information as it relates to an order or invoicing.
CAN-SPAM Act Adherence
Our company is in accordance with the CAN-SPAM Act. Congress passed the CAN-SPAM Act to curtail the rampant abuse of commercial e-mail messages. The act directs that any commercial e-mail message that contains false header information that can mislead recipients as to its origin, or any message sender using a computer without authorization with the intent to send multiple commercial e-mails is in violation of the law.
Resolving Complaints about Collection or Use of Personal Information:
Translate.One commits to resolve complaints about our collection or use of your personal information.
Each individual can access their personal data and find out the purpose for which their data is processed. To access your data, please contact privacy@translate.one. Translate.One will notify our customer or vendor and in certain situations may not be able to fully disclose data due to legal obligations. Translate.One offers individuals the opportunity to opt-out of personal information disclosed to a third party or used for a purpose different from the originally collected purpose. Translate.One may transfer personal information to a third party and we will take reasonable and appropriate steps to ensure the third party processes personal information for limited and specified purposes and in a manner consistent with legal obligations. If a transfer to a third-party agent acting on behalf of our organization, Translate.One may be liable if the third parties fail to meet those obligations, and we are responsible for the event giving rise to the damage.
Translate.One is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Translate.One may be required to disclose personal information in response to a lawful request by government authority, including to meet national security or law enforcement requirements.
How Long Will You Keep My Personal Information?
Translate.One will not retain your personal information for longer than required.
Changes to Content on This Page
Translate.One will occasionally update this privacy policy. When we do, we will also revise the “last update” date.
EU, UK, EAA, and Switzerland Residents Data Privacy Policies
This Policy governs how processes the Personal Information of individuals located in the United Kingdom (“UK”), European Union (“EU”), European Economic Area (“EEA”), and Switzerland (collectively, the “Data Subjects”) that are visiting our website and/or in our translation management software or client management software (collectively, “Platforms”).
This Policy explains how we collect, use, disclose, and protect Data Subjects’ information as part of the service in accordance with data-protection laws in the UK, EU, EEA, and Switzerland (collectively the “Data Protection Laws”). Any discussion of your use of the service in this Policy is meant to include your visits and other interactions with the Platforms, whether or not you are a user of Translate.One’s services.
Information We May Collect From You
When the visitor / user visits our website or uses our translation management software, and as long as he/she
(i) interacts with it, or
(ii) fills in standard communication websites (forms)
(iii) applies for a partnership or a freelance collaboration,
The following information is collected:
1. Identification data
2. Contact details
3. Other personal data
Moreover, information such as the following may be collected:
- IP address
- Browser type and operating system
- The websites and links selected by the user (by clicking) within the page
- The basic connection information to the server
- Information collected through software such as “HTML cookies”, “Flash cookies”, “web beacons” and other similar technologies
This information may be personal, financial, educational, or related to your employment history. You may give us information for legal reasons, such as to enter into a contract with us, fill out one of our contact forms, when you are buying services from us, or when you are taking a job at Translate.One.
Your Rights
Translate.One will respect your legal rights to your data.
Below are the rights that you have under law, and what Translate.One does to protect those rights:
The Right to Be Informed
Translate.One is publishing this Privacy Notice to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your data.
The Right to Access
You have the right to access your information.
The Right to Rectification
If the information Translate.One holds about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.
The Right to Erasure
This is sometimes called ‘the right to be forgotten’. If you want Translate.One to erase all your personal data and we do not have a legal reason to continue to process and hold it.
The Right to Restrict Processing
You have the right to ask Translate.One to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future.
The Right to Data Portability
Translate.One must allow you to obtain and reuse your personal data for your own purposes across services in a safe and secure way without this effecting the usability of your data.
This right only applies to personal data that you have provided to us as the Data Controller. The data must be held by us by consent or for the performance of a contract.
The Right to Object
You have the right to object to Translate.One processing your data even if it is based on our legitimate interests, the exercise of official authority and direct marketing (including data aggregation).
The Right to Complaint to a Supervisory Authority
You have the right to complain to the respective Supervisory Authority if you feel that Translate.One has not responded to your requests to solve a problem.
For Cyprus:
Supervisory Authority: Office of the Commissioner for Personal Data Protection, Iasonos 1, 1082 Nicosia, Cyprus, P.O.Box 23378, 1682 Nicosia, Cyprus, Tel: +357 22818456, Fax: +357 22304565, Email: commissioner@dataprotection.gov.cy
For Greece:
Supervisory Authority: Hellenic Data Protection Authority, Kifissias 1-3, PC 115 23, Athens, Greece, Telephone: +30-210 6475600, Εmail: contact@dpa.gr
For the UK:
You have the right to lodge a complaint with a supervisory authority such as the Information Commissioner’s Office at https://ico.org.uk/global/contact-us/
Making Data Subject Access Requests for EU, UK, EEA, and Switzerland Residents
To make a Data Subject Access Request, please email privacy@translate.one. Before completing your request, we may need to verify your identity. We may request additional documentation or information solely for the purpose of verifying your identity.
California Residents Data Privacy Policies
Notice of Collection of Personal Information
This notice to California residents is provided under California law. It explains your privacy rights and provides certain mandated disclosures about our treatment of California residents’ information.
California Mandatory Disclosures
We also make the following disclosures for purposes of compliance with California privacy law:
Information we may collect from you
When the visitor / user visits our website or uses our translation management software, and as long as he/she
(i) interacts with it, or
(ii) fills in standard communication websites (forms)
(iii) applies for a partnership or a freelance collaboration,
The following information is collected:
1. Identification data
2. Contact details
3. Other personal data
Moreover, information such as the following may be collected:
- IP address
- Browser type and operating system
- The websites and links selected by the user (by clicking) within the page
- The basic connection information to the server
- Information collected through software such as “HTML cookies”, “Flash cookies”, “web beacons” and other similar technologies
This information may be personal, financial, educational, or related to your employment history. You may give us information for legal reasons, such as to enter into a contract with us, fill out one of our contact forms, when you are buying services from us, or when you are taking a job at Translate.One.
California Residents Rights
California law provides California residents with the rights listed below.
Right to Access
You have the right to request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, sell, and share.
Right to Delete
You have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions.
Right to Correct
You have the right to request that we correct inaccurate personal information that we maintain about you, subject to applicable legal exceptions.
Right to Opt Out of Sale or Sharing of Personal Information
You have the right to “opt out” of the “sale” or “sharing” of your “personal information” to or with “third parties” (as those terms are defined by applicable law).
Exercising Your California Privacy Rights
Making Access, Deletion, and Correction Requests
To make an access, deletion, or correction request, please click here to fill out the form. Before completing your request, we may need to verify your identity. We may request additional documentation or information solely for the purpose of verifying your identity.
Virginia Residents Data Privacy Policies
This notice to Virginia residents is provided under Virginia law. It explains your privacy rights and provides certain mandated disclosures about our treatment of Virginia residents’ information.
Virginia Mandatory Disclosures
We also make the following disclosures for purposes of compliance with Virginia privacy law:
Information we may collect from you
When the visitor / user visits our website or uses our translation management software, and as long as he/she
(i) interacts with it, or
(ii) fills in standard communication websites (forms)
(iii) applies for a partnership or a freelance collaboration,
The following information is collected:
1. Identification data
2. Contact details
3. Other personal data
Moreover, information such as the following may be collected:
- IP address
- Browser type and operating system
- The websites and links selected by the user (by clicking) within the page
- The basic connection information to the server
- Information collected through software such as “HTML cookies”, “Flash cookies”, “web beacons” and other similar technologies
This information may be personal, financial, educational, or related to your employment history. You may give us information for legal reasons, such as to enter into a contract with us, fill out one of our contact forms, when you are buying services from us, or when you are taking a job at Translate.One.
Virginia Residents Rights
Virginia law provides Virginia residents with the rights listed below.
Right to Access
You have the right to confirm whether we are processing your personal data and to access your personal data.
Right to Correct
You have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing.
Right to Delete
You have the right to delete personal data provided by or obtained about you.
Right to Portability
You have the right to obtain a portable copy of the personal data that you provided to us.
Right to Opt Out
You have the right to opt out of targeted advertising (as defined under Virginia law). We do not sell data as defined under Virginia law.
Exercising Your Virginia Privacy Rights
Making Access, Deletion, and Correction Requests
To make an access, deletion, or correction request, please click here to fill out the form. Before completing your request, we may need to verify your identity. We may request additional documentation or information solely for the purpose of verifying your identity.
Contact Information
If you need to report an issue or would like additional information on Translate.One’s policies or procedures, please contact privacy@translate.one.
