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Transforming Localization for eCOA Systems: How Scalable Solutions Empowered Clinical Trials
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Growing together: 167 language combinations and a strong partnership since 2013
Our client, a leader in digital clinical trial solutions, specializes in Patient Engagement, eCOA Data Collection, Virtual Monitoring, and more. Partnering with top pharma companies, they ensure high-quality standards in complex processes.
Since 2013, we’ve supported their eCOA language needs, particularly in neurology trials with:
- Translation, editing, and proofreading
- Subtitling and voice-over
- Software localization & linguistic validation
- Migration from paper to digital formats
What our client says:
“I just want to say that it is wonderful to work with you all!
We work in a field where the quality of our work matters a lot, but unfortunately also the timelines. Precisely for this reason, I respect you very, very much for the work you do continuously, for your interest in making each task run smoothly, and for the promptness you show every day.
You are extraordinary both as colleagues and as people!”
Challenges
- Outdated workflows that demanded heavy internal resources.
- Fragmented linguistic assets, causing inefficiencies and errors.
- Inconsistent quality across regional language vendors.
- Limited scalability for increasing language and locale demands.
Solutions
- Automated workflows: Pre-translation file processing and a custom app to handle eCOA file content.
- Centralized linguistic asset management: Created and maintained Translation Memories and Termbases.
- Optimized review processes: Integrated customer reviews into our environment for better version control.
- Scalability support: Ramped up resources to handle increased volumes and new locales.
- Regular collaboration: Established touchpoints to align on updates, feedback, and process improvements.
Results
- Streamlined operations: Reduced manual workload and improved efficiency.
- Cost savings: Optimized workflows and automated tools cut costs significantly.
- Enhanced quality: Unified processes ensured consistent output across all languages and locales.
- Scalable solutions: Supported rapid growth and adaptation to evolving demands.
